Returns and exchanges
Manage cancellations, returns and exchanges in one place.
Exchange for a different product
1 · Request an exchange
Open your delivered item in My orders and submit an exchange request. Wait for approval before purchasing the replacement.
Open your delivered item in My orders and submit an exchange request. Wait for approval before purchasing the replacement.
2 · Choose your new product
Buy the product/variant through normal checkout. Its price and payment are separate.
Buy the product/variant through normal checkout. Its price and payment are separate.
3 · Link and return
Link the new purchase below. The original item follows pickup, inspection and full item refund.
Link the new purchase below. The original item follows pickup, inspection and full item refund.
The approved original item refund follows receipt and inspection and is processed separately; it is not an instant discount or automatic price-difference charge. COD refunds follow the existing verified refund process.
Paid order cancellation
Only before dispatch, subject to courier booking checks. Successful cancellation requests a full order refund and restores stock. Check the status if a provider response is delayed.