Privacy Policy

1. Information We May Collect

We may collect information that you provide directly when using Cerood.

• Name
• Mobile number
• Email address, when provided
• Service address and location information
• Appliance and service details
• Booking and service history
• Ratings, reviews and feedback
• Support communications

2. Account Information

When you create or use a Cerood account, we may store information required to identify your account and provide booking, tracking and customer support features.

You are responsible for keeping your login credentials confidential and for providing accurate account details.

3. Booking Information

When you request a service, Cerood may collect details such as your selected service, appliance issue, address, preferred date or time and booking status.

This information is used to process the booking and coordinate the requested service.

4. Technician and Service Coordination

Information necessary to complete a booking may be shared with the service professional assigned to that booking.

Such information may include relevant customer contact, location, appliance and service details required for the service visit.

5. How We Use Information

Cerood may use customer information for purposes including:

• Creating and managing customer accounts
• Processing service bookings
• Assigning and coordinating service professionals
• Providing booking status and service tracking
• Communicating booking updates
• Providing customer support
• Handling complaints and warranty requests
• Preventing fraudulent or abusive use
• Improving Cerood's services and platform

6. Phone Numbers and Communication

Cerood may use the mobile number provided by you to communicate information related to your account, booking, service visit, customer support or other requested services.

Communications may occur through phone calls, SMS, WhatsApp or other available channels where appropriate.

7. Location Information

Cerood may use location or address information provided by the customer to identify service availability and coordinate doorstep service.

If you choose to use a device-based location feature, your browser or device may request permission before providing location information.

8. Reviews and Feedback

Ratings, comments or reviews submitted through Cerood may be used to evaluate service quality and improve the customer experience.

Where a customer independently chooses to submit a review on a third-party platform such as Google, that platform's own privacy policy and terms will also apply.

9. Information Sharing

Cerood does not need to publicly disclose customer personal information simply because a customer uses the platform.

Information may be shared where reasonably necessary to provide the requested service, operate Cerood, comply with law, prevent abuse or protect legitimate rights and interests.

10. Service Providers and Technology Partners

Cerood may use third-party technology or infrastructure providers to operate website, hosting, database, communication or related platform functionality.

Information handled through such services is subject to applicable agreements, security practices and legal requirements.

11. Data Security

Cerood takes reasonable steps to protect customer information from unauthorized access, misuse, alteration or disclosure.

However, no internet-based service or electronic storage system can guarantee absolute security.

12. Data Retention

Information may be retained for as long as reasonably necessary to provide services, maintain booking records, resolve disputes, prevent fraud, meet legal obligations and support legitimate business operations.

13. Cookies and Browser Storage

Cerood may use browser storage, cookies or similar technologies where necessary to support login state, preferences, cart information and other website features.

Browser settings may allow you to control or remove certain stored information.

14. Third-Party Links

Cerood may contain links to third-party websites or services such as Google, WhatsApp or social media platforms.

Cerood does not control the privacy practices of those third-party services. Customers should review their applicable privacy policies when using them.

15. Children's Privacy

Cerood's services are intended to be booked by persons capable of entering into service transactions.

We do not knowingly seek unnecessary personal information from children for independent service bookings.

16. Customer Requests

Customers may contact Cerood regarding questions, corrections or concerns relating to personal information associated with their account or booking.

Certain information may need to be retained where required for legitimate service records, dispute handling or applicable legal obligations.

17. Changes to This Privacy Policy

Cerood may update this Privacy Policy when services, technology, business practices or legal requirements change.

Updates will be published on this page together with a revised last-updated date.

18. Contact Cerood

For privacy-related questions or concerns, contact Cerood through the official support channels below.

19. Related Terms

Use of Cerood is also subject to our Terms of Use .